End User License Agreement

Effective September 8, 2026 · All Things IT, Utah, USA

1. Agreement

This End User License Agreement ("Agreement") is between you (or the business you represent, "you") and All Things IT ("we", "us"). It governs your use of software applications we provide, including Blackstack and any related web, mobile, or installable application, together with updates, documentation, and support (the "Software").

By installing, accessing, or using the Software, you agree to this Agreement and to our Privacy Policy. If you are using the Software on behalf of a business, you confirm you have authority to bind that business. If you do not agree, do not use the Software.

If you and All Things IT have signed a separate written agreement covering the Software, that agreement controls where it conflicts with this one.

2. License

Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Software for your internal business purposes, for the number of users or businesses you have been authorized for.

The Software is licensed, not sold. We keep every right not expressly granted here.

3. Restrictions

You will not, and will not allow anyone else to:

• copy, modify, translate, or create derivative works of the Software, except where the law forbids us from restricting this;
• sell, rent, lease, sublicense, distribute, or otherwise make the Software available to third parties, or use it to provide services to third parties as a service bureau, except that your own drivers, staff, and customers may use it as intended;
• reverse engineer, decompile, or attempt to extract source code, except where the law expressly permits it despite this restriction;
• remove or alter any proprietary notices;
• interfere with the Software's security features, attempt to gain unauthorized access to it or to other users' data, or probe or test its vulnerability without our written permission;
• use the Software to store or transmit anything unlawful, infringing, or harmful, or to violate anyone else's rights;
• use the Software in a way that places unreasonable load on our infrastructure or that circumvents any usage limits.

4. Accounts and access

You are responsible for everything done under your accounts and for keeping passwords and access codes confidential. Give access only to people you trust, remove access when it is no longer needed, and tell us promptly if you believe an account has been compromised. We may suspend access that we reasonably believe is being misused or poses a security risk, and we will tell you when we do unless the law prevents it.

5. Your data

Everything you and your users enter into or upload to the Software — customer records, photographs, tickets, logs, and the like — is your data. You own it. You grant us only the rights needed to host, process, back up, display, and transmit it in order to provide the Software to you and to do what you ask the Software to do.

You are responsible for your data: for having the right to use it, for its accuracy, and for how you treat the personal information of the people it concerns. The Software may produce clean PDF scans of documents you photograph; you remain responsible for checking that any document you send, file, or invoice from is complete and correct.

We handle your data as described in our Privacy Policy. We will not sell it, use it for advertising, or use it to train models.

6. Connected services

The Software can connect to third-party services you choose, such as Intuit QuickBooks Online for invoicing and your own email provider for sending documents. Those services are governed by their own terms and privacy policies, and your use of them is between you and the provider. We are not responsible for their availability, accuracy, or conduct.

Where the Software creates records in a connected service — for example a draft invoice in QuickBooks — it does so at your direction, using the information and rates you supplied. You are responsible for reviewing anything created there before you rely on it or send it to anyone. The Software creates invoices as drafts precisely so that you can.

You can disconnect any connected service at any time from within the Software or from the provider's own account settings.

7. Ownership

The Software, including its code, design, and documentation, is owned by All Things IT and protected by copyright and other intellectual property laws. Nothing in this Agreement transfers any of that ownership to you. If you send us suggestions or feedback, we may use them without obligation to you.

8. Fees

Any fees for the Software are as agreed between you and us in writing. Unless that agreement says otherwise, fees are payable in advance, are non-refundable, and we may suspend access for accounts more than 30 days overdue after giving notice.

9. Disclaimer of warranties

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT DOCUMENT SCANS, EXTRACTED VALUES, OR RECORDS CREATED IN CONNECTED SERVICES WILL BE ACCURATE OR COMPLETE. YOU ARE RESPONSIBLE FOR VERIFYING ANYTHING YOU BILL, FILE, OR RELY UPON.

Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL THINGS IT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SOFTWARE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100) IF YOU HAVE PAID NOTHING.

These limitations are a fundamental part of the bargain between us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Term and termination

This Agreement lasts as long as you use the Software. You may stop using it at any time. We may terminate or suspend your access if you materially breach this Agreement and do not cure the breach within 15 days of notice, or immediately if the breach cannot be cured or poses a security or legal risk.

On termination, your license ends. On request made within 30 days of termination, we will give you a reasonable opportunity to export your data, after which we may delete it in accordance with our Privacy Policy. Sections 5, 7, 9, 10, 12, and 13 survive termination.

12. Governing law

This Agreement is governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Utah, and you consent to their jurisdiction. Before filing any claim, each of us agrees to try in good faith to resolve the dispute informally for at least 30 days.

13. General

• Entire agreement. This Agreement and the Privacy Policy are the whole agreement between us about the Software, unless we have signed something separate.
• Changes. We may update this Agreement. We will change the effective date above and, for material changes, give notice where we can. Continued use after a change means you accept it.
• Assignment. You may not assign this Agreement without our written consent. We may assign it in connection with a merger, acquisition, or sale of assets.
• Severability. If any part of this Agreement is unenforceable, the rest remains in effect.
• No waiver. Not enforcing a provision is not a waiver of it.
• Export. You will comply with applicable export and sanctions laws.

14. Contact

All Things IT
Utah, United States
Email: [email protected]
Phone: (801) 874-3123